#1 Introduction
Detect an incident, monitor its progress, prevent emerging threats, protect and inform the people in the affected area and respond by managing the situation or the incident.
With an increasing demand for public security and protection against natural and man-made disasters, public authorities and services are under a strong pressure to prevent, respond and efficiently address crisis. Vast presence of mobile phones among population allows public authorities to use mobile alerting for Public Warning at regional scale as much as at national scale.
#2 Business requirements
Reverse 112 is a public safety communication directed from government towards citizens in case of a threat. The Eu- ropean Parliament voted on a legislation to update the way emergency calls are managed in the European Union. The telecommunications legislation – European Electronic Communications Code (EECC) is one of the most import- ant for European safety with provisions on public warn- ing, emergency location, accessibility and more. All mem- ber countries will need to implement it by year 2022, since it is a binding legislation. The legislation also covers emer- gency caller location, accessibility for people with disabil- ities, access to 112 from online platforms, and electronic communication networks and services.
Taking EECC legislation into consideration, a need for de- velopment of an ICT solution arose to provide Reverse 112 services. Its main purpose is to modernize public warning systems for alarming citizens. Citizens near the emergency location will be able to receive a warning in case of an emergency, informing them what is happening and how to remain safe.
Operators and government agencies can put a central cri- sis management system into place to effectively manage the crisis and provide more accurate information to citi- zens and guide them to safety. The central system should provide an accurate estimation of number of affected people in case of a crisis and give an overview of people movement in and out of the affected area.
The complexity of the solution lies in the fact that Reverse 112 is not standardised, and it needs to be developed as a custom solution. On the other hand, Cell broadcast stan- dard exists but the integration is demanding and handset dependent. Also, following the principles of privacy by de- sign, all GDPR principles need to be taken into consider- ation while handling private data.
#3 General solution overview
Majority of the world’s countries don’t have a centralized platform to manage and control a crisis while keeping people informed and enabling instant feedback to crisis management responsible. With the development of tech- nology and the increase of potential hazards (man-made or natural) towards mankind, the need for a modern pub- lic warning system arose. As with any protective system, communication tools and the speed with which they can be used are essential in preventing an outbreak of panic, the spread of false information, or crises of confidence.
HAVEN enables public safety operators to detect an in- cident, monitor its progress, prevent emerging threats, protect and inform the people in the affected area and respond by managing the situation or the incident.
The value and benefit of HAVEN is saving lives and pro- viding the right information at the right time to anyone who may be exposed to real danger.
Key components
HAVEN is comprised out of three key components: HA- VEN BRIDGE, HAVEN BEACON and HAVEN BEAM. Our key components are modular with the focus on adjusting our solution to specific needs. The needs are defined by the stakeholders which can differ from country to country.
Haven Bridge represents a typical operational process of how public safety organizations will prioritise their resources and prevent potential incidents or respond to ongoing one. The portal assures structured and efficient communication of vital information with all involved parties. By having an overview of the situation in a geo- graphic area, public safety operators can track the prog- ress of crisis resolution and its impact on the population behaviour. When discussing the information collection part, a significant challenge for operators revolves around providing timely and accurate information to people and monitoring the influence of that information. With fea- tures of Haven Bridge they can track the progress of an incident, control the concentration of people in a crisis area and direct them to safety.
Haven Beacon allows safe insight into analytics of popu- lation behaviour for efficient planning and management of potential incidents and crises. It enables public safety operators to prepare for the arising emergency and re- spond to it more efficiently. After starting an emergency response, it will make it possible to track how the affected population is responding to the situation. Operators can see if the evacuation is taking place and adjust their ac- tions if necessary.
The huge adoption of mobile phones all over the world is providing a great opportunity for public safety orga- nizations to better inform population during emergency situations by sending a message to all people in the af- fected area. Public alerting is one crucial part of overall public communication and timely dissemination of alert messages enables recipients to take protective action in an emergency.
By using various communication mediums Haven beam is able to reach nearly entire population of the affected area. Haven centralises all communication channels to allow operators to alert the population from a single portal.
#4 High level architecture
HAVEN is an ICT system integrated with mobile network operators (MNOs) to allow public safety organizations to detect, monitor and respond to crises. It uses mobile equipment network location to quickly identify an arising incident and provide a better operational picture of the threat, scale of endangered people and required response.
By using Reverse 112 technology, HAVEN enables fast and reliable alerting of people in a specific geographic area chosen by the public safety operator. Data gathered from MNOs enables HAVEN to accumulate information from the feedback of notified users as well as insight to the population movement as a closed loop feedback. That information can be used to get a clear insight into the de- velopment of the crisis management and guide operators to make correct decisions.
When understanding public safety and the sharing and coordination of information, information communication technology (ICT) is a crucial asset to support effective decision-making under complex and uncertain disaster conditions. Moreover, by processing large volumes of in- formation in short time periods, ICT systems help public safety operators to manage a crisis.
HAVEN Bridge allows public safety organizations to mon- itor a crisis or an incident by selecting the crisis area on a heat map. The layers on the heat map allow public safety operators to analyse the density of the population in the crisis area and determine the best response. During the crisis, public safety operators can alert the population by sending customized messages over multiple communica- tion channels and track user awareness of the crisis using
delivery reports and feedback where applicable. Another benefit of the system is broadcasting vital information to emergency responders over the portal. All communication related to the incident, including alerting, is logged and kept in a secure storage. While monitoring one crisis, an- other one can be opened and monitored, so the system allows operators to track multiple crises at the same time.
The system can be configured to use beside HAVEN Beam also additional OTT channels, such as social networks or instant messenger groups to notify people of an ongoing crisis. Through integration with CAP enabled devices, the system can also warn people by interrupting radio or TV programs and play the warning message or even use si- rens to reach as many people as possible.
When understanding public safety and the sharing and coordination of information, information communication technology (ICT) is a crucial asset to support effective decision-making under complex and uncertain disaster conditions. Moreover, by processing large volumes of in- formation in short time periods, ICT systems help public safety operators to manage a crisis.
HAVEN Bridge allows public safety organizations to mon- itor a crisis or an incident by selecting the crisis area on a heat map. The layers on the heat map allow public safety operators to analyse the density of the population in the crisis area and determine the best response. During the crisis, public safety operators can alert the population by sending customized messages over multiple communica- tion channels and track user awareness of the crisis using
delivery reports and feedback where applicable. Another benefit of the system is broadcasting vital information to emergency responders over the portal. All communication related to the incident, including alerting, is logged and kept in a secure storage. While monitoring one crisis, an- other one can be opened and monitored, so the system allows operators to track multiple crises at the same time.
The system can be configured to use beside HAVEN Beam also additional OTT channels, such as social networks or instant messenger groups to notify people of an ongoing crisis. Through integration with CAP enabled devices, the system can also warn people by interrupting radio or TV programs and play the warning message or even use si- rens to reach as many people as possible.
HAVEN Beacon enables visualization of number of mobile devices in a specific area by gathering geolocation infor- mation from mobile network operators, aggregating it and displaying on heat maps. Keeping in mind security of an individual, all personal information will be anonymized before it is used or it left operator premises. In addition to the current location, the system can also display the movement of population through time. Taking into consideration all functionalities of the system these are the core features that can be implemented:
- Density of population in the zone of interest.
- Real time or in a defined time period (trend analysis)
- General citizen movement analytics and movement between selected zones of interest
- Viewing the origin of foreign citizens in combination with their movement information
HAVEN Beacon enables visualization of number of mobile devices in a specific area by gathering geolocation infor- mation from mobile network operators, aggregating it and displaying on heat maps. Keeping in mind security of an individual, all personal information will be anonymized before it is used or it left operator premises. In addition to the current location, the system can also display the movement of population through time. Taking into consideration all functionalities of the system these are the core features that can be implemented:
- Density of population in the zone of interest.
- Real time or in a defined time period (trend analysis)
- General citizen movement analytics and movement between selected zones of interest
- Viewing the origin of foreign citizens in combination with their movement information
By working with mobile network operators, HAVEN en- ables public safety organizations to reach people in the affected area through quick and efficient channels of com- munication. By using two reliable streams of communication, traditional SMS and cell broadcast, HAVEN assures the delivery of an emergency message to people without the need for subscribing a service or usage of native application or social networks.
By working with mobile network operators, HAVEN en- ables public safety organizations to reach people in the affected area through quick and efficient channels of com- munication. By using two reliable streams of communication, traditional SMS and cell broadcast, HAVEN assures the delivery of an emergency message to people without the need for subscribing a service or usage of native application or social networks.
#5 List of features
Cell broadcast
Cell Broadcast enables distribution of alerts and notifica- tions to all mobile devices in a specific area. This type of communication ensures a reliable way to alert most of the people in the affected area and keep them informed. The alert is sent to compatible and configured mobile devices in a form of a message, and it will reach not only the peo- ple in the affected area, but ones entering it too. Delivery of Cell Broadcast messages is not dependent on mobile operator’s network load.
Benefits:
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Reach millions of people almost instantly
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Location based alerts
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Triggered alerts for anyone entering the affected area
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No need for external applications
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Delivery speed assured regardless of network congestion
SMS Now
SMS Now allows public safety operators to notify peo- ple that are in the affected area or entering it during the ongoing crisis. SMS Now module will prevent network overload and ensure messages are constantly delivered through MNO’s SMS Center or MSS. In case of a crisis in a foreign country, public safety operators can alert their citizens in that country by sending them an internation- al SMS. Message delivery & content can be adjusted de- pending on mobile user home country.
Benefits:
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100% compatibility with mobile phones
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Reach people using standard SMS communication
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Location based SMS
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Messages send to mobile network users in native lan-
guage
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Prevent network overload
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International SMS
Portal
User portal consolidates CB and SMS alerting features into an intuitive and interactive user experience. It gives an overview of the affected area on a map and allows public safety operators to get specific information before issu-
ing the crisis, such as number of people by nationalities, network infrastructure points, etc. The portal shows the number of reached people in real time.
Benefits:
- Multiple channels of communication
- Scheduled communication
- Message templates
- Multilanguage translation
- Real time view of alert coverage
Presence and movement analytics
Presence and movement analytics give insight into the concentration and movement of people in the zone of interest in real time or in a specific time frame (historical view). This kind of information allows public safety oper- ators to better understand the situation and more effec- tively distribute their resources and respond to it.
Benefits:
- Rapid response
- More informed first responder management
- Analyse and track the impact of decision making
- Gain understanding of previous crisis handling
- Protection of personal and business data through anonymization
SMS Later
SMS Later enables alerting of people that were in the af- fected area in a specified time frame in the past. Foreign citizens that have left the affected area and went back to their native country will also be alerted by an international SMS.
Benefits:
- Reach people using a stable standard SMS communication
- Location based SMS
- Translation of messages to user’s native language • Prevent network overload
- Encrypted user location database
- Reach people that have left the zone of interest
- International SMS
Crisis management
The overview of the crisis on the Portal enables public safety operators to monitor and control the situation and select the action they want to initiate. Provide crucial in- formation to key personnel in a timely manner. The Portal allows them to manage multiple crises at the same time.
Benefits:
- Detect, prevent, respond, manage
- Intuitive and interactive user interface
- Monitor and control crises at different locations simultaneously
- Prevent potential incidents
- Direct people to safety
- Communication to first responders and registered users
- Choose the most efficient communication channel
CAP integration
The Common Alerting Protocol (CAP) is a simple but gen- eral format for exchanging emergency alerts and public warnings over all kinds of networks. CAP simplifies warn-
ing activation and increases its effectiveness. CAP allows a consistent alert message to be simultaneously distribut- ed over many different warning systems such as tv, radio, highway signs, sirens, etc.
Benefits:
- Multilanguage and multi-audience messaging
- Scheduled alerting that can be updated or cancelled
- Template support for framing complete and effective warning messages
- Digital encryption and signature compatibility
- Digital images and audio facilities
OTT integration
Over the top (OTT) refers to media content provided over a high-speed Internet connection. With OTT integration HAVEN Bridge can issue a communication over OTT ap- plications and social networks over a single point of pro- visioning.
Benefits:
- Instant and interactive experience
- Rich message content (pictures, location, video, links, etc.)
- Simple and efficient distribution of information over various channels
#6 Feature packages
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A level
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B level
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C level
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info@biss.hr
+385 1 389 12 50
Roberta F. Mihanovića 9, Zagreb